Acceptable use policy

1. Messages, calls and outreach

• Contact people only with a lawful basis, and with consent where the law requires it (marketing WhatsApp messages, automated or AI calls and voicemail drops, SMS, and many marketing emails). Keep proof of consent: the platform stores it per contact and per channel; do not bypass it.
• India: commercial calls and SMS only through DLT-registered headers and templates; promotional calls from 140-series numbers and service / transactional calls from 160-series numbers; no commercial calls from 10-digit numbers; NCPR / DND scrubbing; promotional calls only 09:00 to 21:00. You must hold (or contract a registered telemarketer for) your Principal Entity registration.
• US: TCPA prior express written consent for AI or prerecorded telemarketing calls and texts (the FCC treats AI voices as artificial), calling hours by the recipient's local time, state rules (for example Florida, Oklahoma, Maryland), National and state Do Not Call lists, honouring revocation by any reasonable means, CAN-SPAM for email. UK / EU: PECR / ePrivacy, TPS and CTPS. Canada: CASL and the National DNCL. Australia: Spam Act and DNCR. Singapore: DNC Registry.
• Honour opt-outs at once across every channel; keep do-not-contact and do-not-call lists; never remove the unsubscribe link, postal address or business identification the platform adds.
• AI agents always say they are AI; calls are recorded only after the recording notice and never if the person refuses.
• WhatsApp: follow the WhatsApp Business Messaging and Commerce Policies (WhatsApp-specific opt-in naming your business, template categories, the 24-hour window, human escalation; assistants must stay specific to your business). Meta, Google, LinkedIn, X and telecom rules apply as well.
• No spam, snowshoeing, sender-id spoofing, number cycling, purchased or scraped lists, or messages that hide who is sending.

2. Data

• Do not upload personal data you have no right to use, including bought, rented or scraped lists of individuals.
• Do not upload special categories (health, biometric, genetic, sexual orientation, religion, government ids, payment card numbers) unless the feature is built for it and you have the legal basis. Full Aadhaar numbers are masked automatically; do not work around it.
• US protected health information only under a signed HIPAA BAA (see HIPAA BAA).
• Children: follow the Children's data policy; no tracking, profiling or targeted marketing of children.

3. AI use

• No illegal, deceptive, defamatory, harassing or hateful content; no sexual content involving minors; no content that promotes violence, self-harm or terrorism; no malware or cyber-attack help.
• No impersonation of real people or businesses, no voice cloning of a person without their written consent, no deepfakes presented as real, no fake reviews or testimonials, no misleading health, financial or legal claims.
• Label AI-generated images, audio and video where the law or the platform requires it (the platform adds labels and metadata).
• High-risk decisions: do not use scores, summaries or other AI output as the sole basis for decisions about employment (hiring, firing, promotion), credit or lending, insurance, housing, education admission or grading, access to essential public or private services, or law enforcement. These uses are prohibited unless a human reviews each decision and you meet the law that applies (for example EU AI Act Annex III, Colorado AI Act, GDPR Art. 22).
• Never use the service for practices prohibited by EU AI Act Article 5 (manipulative or exploitative techniques, social scoring, emotion recognition of employees or students, untargeted facial scraping, biometric categorisation of sensitive traits).
• Do not remove or hide the AI disclosure (chat, messages, calls) or the "Made with AI" label, and do not create realistic synthetic images of real people.
• The usage policies of our AI providers also apply (for example Anthropic's Usage Policy and Google's Generative AI Prohibited Use Policy).

4. Restricted businesses

You may not use the service for: illegal goods or services; gambling or betting not licensed where offered; adult content or services; weapons, explosives or ammunition; drugs, drug paraphernalia or unapproved medicines; counterfeit or pirated goods; multi-level marketing, pyramid or get-rich-quick schemes; unlicensed financial services, crypto trading or lending; debt collection that harasses; predatory loans; fake documents; or any category restricted by our payment providers (Razorpay, Stripe) or by Meta, Google or telecom operators. [Counsel: align with the current Razorpay and Stripe restricted business lists.]

5. The service itself

• Do not try to reach another organisation's data, scan or test our security without permission (see responsible disclosure), or get around plan, seat or rate limits.
• Do not upload malware, overload the service, scrape it, or resell access without a partner agreement.
• Do not share logins; add team logins instead.

5a. Businesses we cannot bill

Our payment providers (Razorpay and Stripe) do not allow some kinds of business, so we cannot sell plans to them or let the platform be used for them. This list follows their restricted and prohibited business lists and may change when they change:

• Gambling, betting, lotteries, fantasy sports for money and games of chance.
• Adult content and services, escort and dating services that sell sexual content.
• Crypto-currencies, NFTs, forex or binary-options trading, money transfer, lending without a licence, debt collection, multi-level marketing, pyramid and get-rich-quick schemes.
• Weapons, ammunition, explosives, drugs and drug paraphernalia, tobacco and e-cigarettes, prescription medicines without a licence, and counterfeit or stolen goods.
• Anything illegal where you or your customers are, including fake reviews, pirated content and unlicensed telemarketing.

6. Enforcement

We may remove content, pause a feature, number, sender id or connector, or suspend an account to stop harm or comply with a regulator, operator or platform, and we tell you why unless the law stops us. Serious or repeated breaches can end the agreement. Report abuse to hariprathish@originpixel.in.