Refund and cancellation policy

1. Cancel at any time, online, in one click

• Go to Billing and plan in your account and press Cancel plan. No call, email or form is needed, and we do not ask you to go through offers first.
• A paid plan keeps working until the end of the period you paid for, then ends. Your payment mandate (Razorpay) or card subscription (Stripe) is cancelled at once, so nothing more is charged.
• A free trial ends at once when you cancel. Trials need no card, so nothing is ever charged for a trial.
• We email you a confirmation of every cancellation.
• You can still sign in and export your data after the plan ends, as described in the terms.

2. Automatic renewal

• Plans renew automatically every month or year until you cancel. The price including GST and the renewal terms are shown before you pay, and you agree to them with a tick.
• We email you 3 days before every automatic payment (always at least 24 hours before) with the amount and date, and 30 and 7 days before a yearly renewal.
• In India, a renewal above Rs 15,000 needs your approval every time (RBI rule) unless you pay by bank mandate. Nothing is charged without that approval, and your plan keeps working while it is pending.

3. Refunds

• Charged twice or charged in error: we refund the extra amount in full. Tell us at hariprathish@originpixel.in; we start the refund within 2 working days.
• Charged after you cancelled: full refund of that charge.
• Yearly plans: if you cancel within 14 days of the first yearly payment, we refund it in full. After that, or for later renewals, we refund the unused whole months on request, minus any discount you received for paying yearly.
• Monthly plans: the month already started is not refunded; your plan simply ends at the end of that month.
• Renewal you forgot to cancel: if you write to us within 7 days of a renewal charge and have not used the platform since, we refund it in full.
• Usage over the plan and add-ons: usage already delivered (calls, messages, AI minutes) is not refunded.
• Setup and agency work agreed in a separate scope of work follows that scope.
• Where the law gives you more rights, those rights apply.

4. How refunds are paid

• Refunds go back to the same payment method. Razorpay and Stripe usually credit them in 5 to 7 working days; your bank may take longer to show them.
• We issue a GST credit note for every refund. Bank-transfer payments are refunded by bank transfer.

5. Questions and complaints

Write to hariprathish@originpixel.in or our grievance officer. See also the Terms of service.