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Service delivery policy
Origin Pixel Solutions, Chennai, Tamil Nadu, India · Last updated 3 November 2026
The Origin Platform is software delivered online. Nothing is shipped to you.
1. How you get the service
- When you sign up, your account and free trial start at once and you can sign in straight away.
- When a payment goes through, your plan is active immediately and the invoice appears on the Billing and plan page within minutes. We also email you a receipt.
- Add-ons (extra team logins, minutes, phone numbers) work as soon as you save them. A new phone number may need a few working days when the telephony provider needs documents from you.
- Setup help, connected channels (WhatsApp, email, phone) and onboarding calls are scheduled with you; they usually take 3 to 7 working days, depending on approvals by Meta, telephony providers and your own team.
2. Where the service is available
The platform works in any modern web browser, worldwide. Some features depend on providers that are not available in every country (for example phone numbers or WhatsApp templates).
3. If something is not delivered
If your plan is not active within one hour of a successful payment, write to us. If we cannot deliver what you paid for, you get a refund as described in the Refund and cancellation policy. Contact details are on the Contact page.