Grievance officer
Origin Pixel Solutions, Chennai, Tamil Nadu, India · Version 2026-11-03 · Last updated 3 November 2026
How to raise a complaint with Origin Pixel Solutions about personal data, content sent through the platform, or our service, under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Digital Personal Data Protection Act, 2023 and Rules 2025, the SPDI Rules 2011 and the Consumer Protection (E-Commerce) Rules, 2020.
Grievance officer
| Name | Hari Prathish [counsel: confirm designation; a Significant Social Media Intermediary would need an India-resident Grievance Officer and Chief Compliance Officer, which does not apply today] |
|---|---|
| Designation | Founder and Grievance Officer |
| grievance@originpixel.in | |
| Postal address | Origin Pixel Solutions, [full street address], Chennai, Tamil Nadu [PIN], India |
| Phone | [+91 phone number] (Monday to Saturday, 10:00 to 18:00 IST) |
Timelines
- Acknowledgement within 24 hours of receipt (IT Rules 2021, Rule 3(2)).
- Resolution within 15 days (IT Rules 2021); personal data grievances within the period set by the DPDP Rules (we aim for 30 days and never more than 90 days); SPDI Rules: within one month.
- Requests to remove content that exposes private parts of a person, shows them in sexual acts, or impersonates them (including deepfakes): action within 24 hours (IT Rules Rule 3(2)(b)).
- Lawful orders from courts or authorised government agencies: acted on within the time the order or the Rules set.
What to include
Your name and contact details; what the complaint is about (for example a message or call you received, an AI answer, your personal data, a charge); the business involved if you are a customer of one of our clients; links, screenshots or dates; and what you want us to do. We may ask you to verify your identity before acting on personal data.
Customers of our clients
For personal data a business collected through the platform, that business decides how it is used. We will pass your complaint to it and help it respond, and act ourselves where the law requires (for example unlawful content).
If you are not satisfied
- Personal data: you may complain to the Data Protection Board of India after using this process (DPDP s.13(3)).
- Intermediary content decisions: you may appeal to the Grievance Appellate Committee under the IT Rules within 30 days.
- EU / UK and other countries: your local data protection authority (see the Privacy policy).